Terms of Sale
LAST UPDATED: 25 SEPTEMBER 2026
Welcome to our website. These Terms of Sale (“Terms”) govern your use of our website and online storefronts and the purchase and supply of products from us.
By placing an order on our website, you agree to be bound by these Terms, along with our Privacy Policy and our Shipping & Returns Policy.
You must be at least 18 years of age to place an order on our website and online stores.
1. About Us & How to Contact Us
• Seller / Business Name:
‒ New Zealand: Humble Bee Bio Limited (NZBN 9429031384001)
‒ Australia: Humble Bee Bio Pty Limited (ABN 34 638 178 328)
• Physical Address: Level 2, 57 Willis Street, Wellington, New Zealand
• Contact Email: info@humblebee.co.nz
2. Product Descriptions, Availability & Pricing
• Product Descriptions: We make every effort to ensure that product images, specifications, and descriptions on our website are accurate and up to date. However, minor variations in colour, packaging, or design may occur.
• Availability: All products are subject to availability. We reserve the right to discontinue any product at any time or limit the quantity of items purchased per order.
• Pricing: All prices are displayed on our storefronts in New Zealand Dollars (NZ store) or Australian Dollars (AU store) unless clearly stated otherwise. We reserve the right to amend our prices at any time prior to accepting an order.
• Product Descriptions: We make every effort to ensure that product images, specifications, and descriptions on our website are accurate and up to date. However, minor variations in colour, packaging, or design may occur.
• Availability: All products are subject to availability. We reserve the right to discontinue any product at any time or limit the quantity of items purchased per order.
• Pricing: All prices are displayed on our storefronts in New Zealand Dollars (NZ store) or Australian Dollars (AU store) unless clearly stated otherwise. We reserve the right to amend our prices at any time prior to accepting an order.
3. Taxes (GST), Currency & Shipping
• New Zealand Orders: Prices for orders through our New Zealand storefront include New Zealand Goods and Services Tax (GST).
• Australian Orders: Prices for orders through our Australian storefront include Australian Goods and Services Tax (GST), which we collect and remit in accordance with Australia’s rules for low-value imported goods. Because GST has already been included in the displayed price, you should not be charged GST again on arrival. You remain responsible for any separate customs duty or clearance fee that may apply, though these are uncommon for low-value consignments.
• Shipping Charges: Shipping costs and available delivery methods are calculated at checkout based on your delivery address. All products ship from Wellington, New Zealand. Detailed information on shipping rates and estimated delivery times can be found on our Shipping & Returns Policy.
• New Zealand Orders: Prices for orders through our New Zealand storefront include New Zealand Goods and Services Tax (GST).
• Australian Orders: Prices for orders through our Australian storefront include Australian Goods and Services Tax (GST), which we collect and remit in accordance with Australia’s rules for low-value imported goods. Because GST has already been included in the displayed price, you should not be charged GST again on arrival. You remain responsible for any separate customs duty or clearance fee that may apply, though these are uncommon for low-value consignments.
• Shipping Charges: Shipping costs and available delivery methods are calculated at checkout based on your delivery address. All products ship from Wellington, New Zealand. Detailed information on shipping rates and estimated delivery times can be found on our Shipping & Returns Policy.
4. Placing & Accepting Orders
• Order Placement: When you place an order via one of our storefronts, you are making an offer to purchase the selected product(s) subject to these Terms.
• Order Acknowledgement: Upon completing checkout, you will receive an automated email acknowledging receipt of your order. This email does not constitute legal acceptance of your order.
• Order Acceptance: Contract formation occurs only when we dispatch your order and send you a dispatch confirmation email containing your tracking information.
• Order Rejection/Cancellation: We reserve the right to decline or cancel any order (in whole or in part) prior to dispatch for reasons including, but not limited to: product stock unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. If we cancel your order, we will issue a full refund to your original payment method within 5–10 business days.
• Order Placement: When you place an order via one of our storefronts, you are making an offer to purchase the selected product(s) subject to these Terms.
• Order Acknowledgement: Upon completing checkout, you will receive an automated email acknowledging receipt of your order. This email does not constitute legal acceptance of your order.
• Order Acceptance: Contract formation occurs only when we dispatch your order and send you a dispatch confirmation email containing your tracking information.
• Order Rejection/Cancellation: We reserve the right to decline or cancel any order (in whole or in part) prior to dispatch for reasons including, but not limited to: product stock unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. If we cancel your order, we will issue a full refund to your original payment method within 5–10 business days.
5. Payment & Payment Providers
• Payment Methods: Payment must be made at the time of placing your order. We accept major credit/debit cards via our Sendd-hosted checkout (e.g., Visa, Mastercard).
• Payment Processing: Payments are processed securely via third-party payment gateways. We do not store full credit card details on our servers.
• Authorisation: By placing an order, you confirm that you are authorised to use the designated payment method. If your payment is declined or cannot be processed, your order will automatically be cancelled.
• Payment Methods: Payment must be made at the time of placing your order. We accept major credit/debit cards via our Sendd-hosted checkout (e.g., Visa, Mastercard).
• Payment Processing: Payments are processed securely via third-party payment gateways. We do not store full credit card details on our servers.
• Authorisation: By placing an order, you confirm that you are authorised to use the designated payment method. If your payment is declined or cannot be processed, your order will automatically be cancelled.
6. Delivery within New Zealand & Australia
• Scope: We deliver to physical addresses within New Zealand and Australia (excluding P.O. Boxes where restricted by courier providers).
• Delivery Process: Deliveries are handled by third-party courier services. Estimated dispatch and delivery timeframes are outlined on our Shipping & Returns Policy.
• Delivery Delays: While we strive to meet all estimated delivery windows, dispatch and delivery timeframes are guidelines only and are not guaranteed. We are not liable for delays caused by logistics providers, weather, customs clearances, or unexpected events beyond our reasonable control.
• Scope: We deliver to physical addresses within New Zealand and Australia (excluding P.O. Boxes where restricted by courier providers).
• Delivery Process: Deliveries are handled by third-party courier services. Estimated dispatch and delivery timeframes are outlined on our Shipping & Returns Policy.
• Delivery Delays: While we strive to meet all estimated delivery windows, dispatch and delivery timeframes are guidelines only and are not guaranteed. We are not liable for delays caused by logistics providers, weather, customs clearances, or unexpected events beyond our reasonable control.
7. Risk, Title & Delivery Problems
• Passage of Risk & Title: Risk of loss, damage, or deterioration of the goods passes to you upon delivery to the delivery address specified in your order (or upon placement of the goods at your address if you authorise an unattended delivery / Authority to Leave). Title (ownership) of the goods passes to you only once we have received payment in full and the goods have been successfully delivered to you.
• Incorrect Delivery Details: You are responsible for providing complete and accurate delivery address details. We accept no responsibility for lost or delayed shipments resulting from incorrect address input.
• Lost or Damaged Shipments: If your order arrives damaged, incomplete, or fails to arrive within the expected timeframe, please notify us promptly via our contact email. We will work with the logistics carrier to investigate and resolve the issue.
• Passage of Risk & Title: Risk of loss, damage, or deterioration of the goods passes to you upon delivery to the delivery address specified in your order (or upon placement of the goods at your address if you authorise an unattended delivery / Authority to Leave). Title (ownership) of the goods passes to you only once we have received payment in full and the goods have been successfully delivered to you.
• Incorrect Delivery Details: You are responsible for providing complete and accurate delivery address details. We accept no responsibility for lost or delayed shipments resulting from incorrect address input.
• Lost or Damaged Shipments: If your order arrives damaged, incomplete, or fails to arrive within the expected timeframe, please notify us promptly via our contact email. We will work with the logistics carrier to investigate and resolve the issue.
8. Change-of-Mind Returns
• Please choose carefully. We do not offer returns, exchanges, or refunds for change-of-mind purchases.
• Please choose carefully. We do not offer returns, exchanges, or refunds for change-of-mind purchases.
9. Faulty, Damaged, Misdescribed, or Unsuitable Products
• If a product you purchase from us arrives damaged, is faulty, does not match its description, or fails to meet legal guarantees, you are entitled to statutory remedies under New Zealand and Australian consumer laws.
• Immediate Notice: Please inspect your order upon receipt and contact us immediately (with photographs of the issue/damage where applicable) so we can assess and correct the situation.
• Remedies: Depending on whether the fault is major or minor, remedies may include repair, replacement, or a full refund.
• Return Shipping Costs: Where a product is genuinely faulty, damaged in transit, or misdescribed, we will cover the reasonable cost of return shipping, or arrange collection, in accordance with your rights under the Consumer Guarantees Act and Australian Consumer Law. You will not be asked to pay for the return of a product that is faulty through no fault of your own.
• If a product you purchase from us arrives damaged, is faulty, does not match its description, or fails to meet legal guarantees, you are entitled to statutory remedies under New Zealand and Australian consumer laws.
• Immediate Notice: Please inspect your order upon receipt and contact us immediately (with photographs of the issue/damage where applicable) so we can assess and correct the situation.
• Remedies: Depending on whether the fault is major or minor, remedies may include repair, replacement, or a full refund.
• Return Shipping Costs: Where a product is genuinely faulty, damaged in transit, or misdescribed, we will cover the reasonable cost of return shipping, or arrange collection, in accordance with your rights under the Consumer Guarantees Act and Australian Consumer Law. You will not be asked to pay for the return of a product that is faulty through no fault of your own.
10. Statutory Consumer Rights: CGA (NZ) & ACL (Australia)
• Nothing in these Terms limits, excludes, or modifies any statutory consumer rights or guarantees that cannot be excluded by law.
• New Zealand Customers: You are protected by the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. Products must be of acceptable quality, fit for purpose, and match their description. If you are acquiring goods for business purposes, you agree that the provisions of the CGA do not apply to the extent permitted by law.
• Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• Nothing in these Terms limits, excludes, or modifies any statutory consumer rights or guarantees that cannot be excluded by law.
• New Zealand Customers: You are protected by the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. Products must be of acceptable quality, fit for purpose, and match their description. If you are acquiring goods for business purposes, you agree that the provisions of the CGA do not apply to the extent permitted by law.
• Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
11. Refund & Replacement Process
• To initiate a claim for a faulty, damaged, or incorrect product: ‒ Contact our support team at info@humblebee.co.nz with your order number, clear photos/ videos of the fault, and a description of the issue. ‒ We will review your claim and provide instructions on returning the item if required, including a reply-paid return where the item is faulty (see Section 9).
• Once a refund is approved, we aim to process it to your original payment method within 5–10 business days.
• For step-by-step instructions on return shipping address, return labels, and processing times, please visit our Shipping & Returns Policy.
• To initiate a claim for a faulty, damaged, or incorrect product: ‒ Contact our support team at info@humblebee.co.nz with your order number, clear photos/ videos of the fault, and a description of the issue. ‒ We will review your claim and provide instructions on returning the item if required, including a reply-paid return where the item is faulty (see Section 9).
• Once a refund is approved, we aim to process it to your original payment method within 5–10 business days.
• For step-by-step instructions on return shipping address, return labels, and processing times, please visit our Shipping & Returns Policy.
12. Website Content, Errors, Outages & Intellectual Property
• Website Errors: While we endeavor to provide accurate information, our website, product listings, or pricing may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to cancel affected orders without liability prior to delivery.
• Outages: We do not warrant that our website or the Sendd hosting platform will be continuously uninterrupted, secure, or error-free.
• Intellectual Property: All content on this website and our storefronts - including text, images, logos, product descriptions, graphics, and code - is owned by or licensed to Humble Bee Bio Limited, and is protected by New Zealand, Australian, and international copyright and trademark laws. You may not copy, reproduce, or distribute any content without our express written permission.
• Website Errors: While we endeavor to provide accurate information, our website, product listings, or pricing may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to cancel affected orders without liability prior to delivery.
• Outages: We do not warrant that our website or the Sendd hosting platform will be continuously uninterrupted, secure, or error-free.
• Intellectual Property: All content on this website and our storefronts - including text, images, logos, product descriptions, graphics, and code - is owned by or licensed to Humble Bee Bio Limited, and is protected by New Zealand, Australian, and international copyright and trademark laws. You may not copy, reproduce, or distribute any content without our express written permission.
13. Privacy Policy
• Your submission of personal information through our website and online stores is governed by our Privacy Policy, which complies with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (Cth). Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
• Your submission of personal information through our website and online stores is governed by our Privacy Policy, which complies with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (Cth). Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
14. Governing Law & Dispute Resolution
• Governing Law: Purchases made on our NZ storefront are governed by and construed in accordance with the laws of New Zealand. Purchases made on our AU storefront are governed by and construed in accordance with the laws of the applicable Australian jurisdiction.
• Jurisdiction: For orders placed through our NZ storefront, you and Humble Bee Bio Limited agree to submit to the non-exclusive jurisdiction of the courts of New Zealand. For orders placed through our AU storefront, you and Humble Bee Bio Pty Limited agree to submit to the non-exclusive jurisdiction of the courts of the Australian state or territory in which you are located. Nothing in this clause limits your right as an Australian consumer to bring proceedings in an Australian court, or your mandatory rights under the Australian Consumer Law.
• Dispute Resolution: If a dispute arises, we strongly encourage you to contact us directly first so we can resolve the matter informally and amicably. New Zealand customers may also raise unresolved disputes with the Disputes Tribunal, and Australian customers with their relevant state or territory consumer affairs body or tribunal.
• Governing Law: Purchases made on our NZ storefront are governed by and construed in accordance with the laws of New Zealand. Purchases made on our AU storefront are governed by and construed in accordance with the laws of the applicable Australian jurisdiction.
• Jurisdiction: For orders placed through our NZ storefront, you and Humble Bee Bio Limited agree to submit to the non-exclusive jurisdiction of the courts of New Zealand. For orders placed through our AU storefront, you and Humble Bee Bio Pty Limited agree to submit to the non-exclusive jurisdiction of the courts of the Australian state or territory in which you are located. Nothing in this clause limits your right as an Australian consumer to bring proceedings in an Australian court, or your mandatory rights under the Australian Consumer Law.
• Dispute Resolution: If a dispute arises, we strongly encourage you to contact us directly first so we can resolve the matter informally and amicably. New Zealand customers may also raise unresolved disputes with the Disputes Tribunal, and Australian customers with their relevant state or territory consumer affairs body or tribunal.
15. Updates & Modifications to Terms
• We reserve the right to update, modify, or replace any part of these Terms of Sale at any time by posting updates to our website. The updated Terms will apply to all orders placed after the revised Terms are published. It is your responsibility to review these Terms periodically before placing an order.
• We reserve the right to update, modify, or replace any part of these Terms of Sale at any time by posting updates to our website. The updated Terms will apply to all orders placed after the revised Terms are published. It is your responsibility to review these Terms periodically before placing an order.
Links & Reference Pages
• For shipping options, delivery timeframes, return instructions, and refund requests, please visit our Shipping & Returns Policy.
• To learn how we manage your personal data, please read our Privacy Policy.
• For shipping options, delivery timeframes, return instructions, and refund requests, please visit our Shipping & Returns Policy.
• To learn how we manage your personal data, please read our Privacy Policy.
Humble Bee Bio is based in beautiful Wellington / Te Whanganui-a-Tara, NZ.
Copyright © 2026 Humble Bee Bio. All rights reserved.
Humble Bee Bio is based in beautiful Wellington / Te Whanganui-a-Tara, NZ.
Copyright © 2026 Humble Bee Bio. All rights reserved.